Kegs going into a van at a depot shutter, before six

Orders land messy.
Runs leave clean.

Customers keep ordering their way. You get one checked run sheet.

04:41 · loading for the south run

One night’s orders. Six ways in.

WhatsApp23:47
Text21:17
Voicemail00:12
Email05:03
Phone call09:41
Photo of a pad06:03

The hard part was never taking the order. It’s spotting the one that doesn’t look right before the van leaves.

The same order gets handled three times

A wrong sheet means a wasted drop and a phone call nobody wants.

Every order needs
a way back

It arrives where they sent it

Customers keep using WhatsApp, text, email and the phone. Quay picks the order up there.

It’s checked against what’s usual

Where there’s history, Quay compares the product, quantity and delivery details with what that customer normally orders.

Anything odd waits for a person

Held, not guessed, with the reason attached and the original message still on it. Someone at the desk releases it, and their name stays on the record.

WhatsApp
Text message
Voicemail
Email
Phone call
Photo of a pad
Run sheet
Accounts

Different trades. Same order problem.

Kegs, ice, fish, bread, produce or linen. The order changes. The desk does not.

Crates of bottles pushed through a drinks warehouse at night
01 DrinksStanding orders · empties back
Ice going into a bar well before service
02 IceWeather spikes · same-day drops
A fish market on the night shift, under hard overhead light
03 SeafoodPriced by weight · substitutions
A baker throwing flour across a bench of shaped dough
04 BakeryEarly drops · standing orders
A market floor stacked with crates under strip light
05 ProduceShort notice · tight windows
A sheet flying over the press in a commercial laundry
06 LinenOut clean · back dirty
Saturday run sheet Glasgow depot · van 02 · printed 06:12
South / West — morning
0108:00Dowanhill TavernLager 30L keg ×4Ready
0208:30Barrowfield EventsCider 20L keg ×6Ready
0309:00Lorne Street HotelIPA case ×6Ready
0410:15Whiteinch ArmsCask ale 9g ×2 · cellar dropReady
City / North / East — afternoon
0514:00The GantryLager 30L keg ×18 · six times usualHeld
0614:30Riverside TapLager 30L keg ×24 · eventReady
0715:30Barrowfield EventsEmpties collection ×18Ready
0816:00Dowanhill TavernEmpties collection ×12Ready
8 stops7 ready1 held2 windows

The day runs from this

In the order the van drives it

Stops sit in the order the van actually drives them, split by window, so the loader knows what goes in last and comes out first.

The held stop is on the sheet

Stop 05 is marked before a single keg is loaded, with the reason next to it. Nobody finds out at the customer's door on a Saturday afternoon.

Reads the same on paper

Print it for the cab or leave it on the screen at the desk. Same sheet, same order, same marks.

We take the desk work
that starts at four

/ 01

Your customers carry on

No app to download, no portal to log into, no new habit to teach a chef at half eleven at night.

/ 02

The odd ones wait

Quay stops what doesn’t look right and says why. Eighteen kegs where there are usually three waits for a person.

/ 03

The normal ones go through

Nothing gets retyped. The message, the transcript, the hold and whoever cleared it stay attached all the way through the run.

/ 04

The yard gets one sheet

Stops in the order the van drives them, quantities confirmed, anything held marked before loading starts.

6Ways in
1Run sheet out
1Place to check
0Customer changes

Take control of the order desk

We’ll walk you through a full day of orders, including one we hold back. Nothing to install, nothing to send us. If Quay wouldn’t suit your desk, we’ll say so.